About Us

We built Retain Capital to close the gap that the payments industry ignores.

Fraud prevention gets billions of dollars of investment and attention annually. The legitimate revenue it declines along the way gets almost none. We started Retain Capital to fix that second half of the problem.

Our Mission

Every fraud prevention layer is accountable for what it blocks. None of them are accountable for what they wrongly decline. Until now.

Subscription businesses lose customers every day to payments that should have gone through. Not fraud, not cancellations: a card issuer's system erring on the side of caution at the merchant's expense. Retain Capital exists to recover that revenue and give subscribers a second chance to stay without asking merchants to rebuild any part of their payment stack.

We built our recovery engine specifically for subscription billing, where a single missed renewal can end a customer relationship that took months or years to build. Every part of our process is designed around that problem, from the API to the reporting dashboard.

Where We Are

Our offices

Headquarters

Austin, TX

1900 Easy St
Austin, TX 78645

West Coast

San Mateo, CA

4 W 4th Ave, 6th Floor
San Mateo, CA 94402

Want to talk to the team directly?

Every message goes directly to our team. We read every one and respond personally.